Privacy Policy

1. Information We Collect

When you use Eagle Solutions (referred to as “the Platform”, “we”, “us”, or “our”), we collect only the minimum data required to facilitate outbound sequence dispatching, mailbox health tracking, and inbound reply consolidation:

• Account & Authentication: Your name, work email address, encrypted authentication credentials, and subscription status.
• Connected Mailboxes: OAuth refresh tokens (for Google Workspace and Microsoft 365) and host/port credentials (for custom SMTP/IMAP servers) necessary to send emails on your behalf and detect replies.
• Prospect & Lead Data: Names, recipient email addresses, company metadata, and custom merge attributes you upload or synchronize into campaigns.
• Engagement Analytics: Delivery timestamps, open verification pings, bounce codes, and MX diagnostic results.

2. How We Use Your Information

We process your data strictly to execute your configured sales automation workflows:

• Executing multi-step automated email drip sequences at your defined sending schedules.
• Validating recipient domain MX records, SPF, and DKIM configuration to safeguard sender reputation.
• Detecting prospect replies in real time to automatically pause sequence execution and route messages into the Unified Inbound Inbox.
• Providing aggregated campaign analytics (delivery rate, milestone responses, and bounce metrics).

3. Google API Services User Data Policy Compliance

Eagle Solutions's use and transfer of information received from Google APIs adheres strictly to the Google API Services User Data Policy, including the Limited Use requirements:

• We only access Gmail scopes required to dispatch approved sequence drafts and detect inbound prospect replies to active campaigns.
• We do not transfer your Gmail data to third parties unless necessary to provide or improve outreach capabilities, comply with applicable law, or as part of a merger.
• We do not use Gmail data for serving advertisements, and we never use your mailbox data to train generalized AI/ML foundation models.

4. Data Security & Encryption Standards

We implement enterprise-grade technical and organizational controls to protect your data against unauthorized access, destruction, or disclosure:

5. Data Retention & One-Click Deletion

You maintain full ownership of your data at all times. You can disconnect connected mailboxes instantly through your dashboard settings, which purges active OAuth tokens from our workers immediately. Account deletion requests permanently remove your prospect lists, email templates, and dispatch logs within 30 days of request.

6. Your Privacy Rights (GDPR & CCPA)

Depending on your jurisdiction, you have the right to request access to your personal data, rectify inaccurate records, request complete erasure, and object to specific processing activities. To exercise any of these rights, contact our Data Protection Officer below.

7. Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or your mailbox security, reach out to us directly: