Terms of Service
These Terms of Service (“Terms”) govern your access to and use of Eagle Solutions's cold outreach CRM software, sequence automation tools, and deliverability infrastructure.
Key Terms Summary
1. Agreement to Terms
By creating an account, connecting an email mailbox, or accessing Eagle Solutions (“Eagle Solutions”, “we”, “us”, “our”), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you possess the authority to bind such entity.
2. Acceptable Use Policy & Anti-Spam Guidelines
Eagle Solutions is designed for legitimate B2B business outreach, sales prospecting, and customer engagement. You agree to strictly adhere to international email deliverability and privacy regulations, including the U.S. CAN-SPAM Act, the EU General Data Protection Regulation (GDPR), and Canada's Anti-Spam Legislation (CASL):
- Legitimate B2B Outreach: All outreach messages must represent legitimate business opportunities tailored to recipients with a plausible professional interest.
- Accurate Headers & Identity: You must not use misleading subject lines, deceptive headers, or falsified sender identity.
- Opt-Out Mechanism: All cold emails dispatched through our sequence engine must provide a clear, conspicuous method for recipients to opt out or unsubscribe.
- Prohibited Content: You may not use the Platform to distribute malware, phishing attempts, deceptive schemes, adult content, or harassment.
3. Connected Mailboxes & Third-Party Providers
To dispatch outreach sequences, you may authenticate mailboxes via Google Workspace, Microsoft 365, or third-party SMTP/IMAP servers:
- You represent that you have legal authorization to connect and send from the domains and mailboxes configured in your workspace.
- You are solely responsible for maintaining valid domain authentication records, including SPF, DKIM, and DMARC policies.
- Eagle Solutions does not guarantee delivery to primary inboxes if your domain or content triggers third-party Email Service Provider (ESP) spam filters or blocklists.
4. Subscription Plans, Billing & Cancellation
Starter Plan ($0 Free Forever): Includes 1 connected email account, up to 50 sends per day, 250 stored leads, and community support at zero cost.
Professional Plan ($20/month): Provides unlimited connected mailboxes, 2,000 sends per day, 100,000 stored leads, automated warm-up guarantees, and priority support. Billed monthly or annually with a 20% discount.
Cancellation: You may cancel paid subscriptions anytime via the billing settings. Access to premium capabilities continues until the conclusion of the active billing cycle.
5. Intellectual Property & Customer Data Ownership
You retain 100% exclusive ownership of your prospect lists, customer records, campaign copy, and inbound email replies. Eagle Solutions does not claim any intellectual property rights over the content you upload or transmit through the Platform. We retain all rights, title, and interest in and to the Eagle Solutions platform, code, logos, and documentation.
6. Limitation of Liability
To the maximum extent permitted by applicable law, Eagle Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, sales pipeline, or domain reputation resulting from third-party mailbox provider suspensions, rate limiting, or ISP deliverability policies.
7. Termination & Account Suspension
We reserve the right to suspend or terminate accounts that generate high bounce rates exceeding 8%, repeatedly trigger spam traps, or violate our Acceptable Use Policy. You may terminate your account at any time by requesting an account purge.
8. Contact & Legal Inquiries
For legal notices, billing inquiries, or questions regarding these Terms, contact our legal team:
Eagle Solutions Legal Affairs
Email: arslan@eaglesolutionspk.com
Phone: +92 306 9386571
Location: Cheema Town Phase 2 Rd, Fazal Colony, Bahawalpur, Pakistan